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Privacy Policy

Effective Date: 26 June 2025

Robert Lickley Refractories Ltd ("we", "us", or "our") is committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website: www.robertlickley.co.uk.

1. Who We Are

Robert Lickley Refractories Ltd

Registered Address: Dormston Trading Estate, Burton Road, Dudley, DY1 2UF, UK

We are the data controller responsible for your personal data under this policy.

2. Information We Collect

We collect the following types of information:

a. Information You Provide Voluntarily

  • Contact details (e.g. name, email address, telephone number)
  • Enquiries or messages submitted through our contact forms
  • Business or job application details (if applicable)

b. Information Collected Automatically

When you use our website, we may collect:

  • IP address
  • Browser type and version
  • Operating system
  • Referral source
  • Device type
  • Pages visited and time spent on site

This information helps us improve website performance and user experience.

c. Cookies

We use cookies and similar technologies to enhance functionality and monitor website usage. You can control your cookie preferences via your browser settings. For full details, see our Cookie Policy.

3. How We Use Your Information

We use your data to:

  • Respond to your enquiries
  • Provide you with information or services you request
  • Maintain and improve our website and services
  • Comply with legal and regulatory obligations
  • Support job application or recruitment processes (where applicable)

We do not sell your data to third parties.

4. Legal Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

  • Consent – when you give clear permission (e.g. signing up to our mailing list)
  • Contract – when processing is necessary for a contract with you
  • Legal obligation – to comply with the law
  • Legitimate interests – where we have a clear business reason, provided it does not override your rights

5. Sharing Your Information

We may share your personal data with:

  • Our IT service providers and web hosting providers
  • Our professional advisers (accountants, legal counsel)
  • Regulators and law enforcement agencies where required

All third parties are required to respect the security of your data and process it in accordance with the law.

6. How Long We Keep Your Data

We will only retain your personal information for as long as necessary for the purposes for which it was collected, including legal and business requirements. For example:

  • Enquiry emails: up to 12 months
  • Recruitment-related data: up to 6 months (unless consent is given to retain longer)

7. Your Rights

Under data protection law, you have rights including:

  • Right to access – You can ask for copies of your personal data.
  • Right to rectification – You can request correction of inaccurate or incomplete data.
  • Right to erasure – You can ask us to delete your data in certain circumstances.
  • Right to restrict processing – You can ask us to restrict use of your data.
  • Right to object – You can object to processing based on legitimate interests.
  • Right to data portability – You can request your data be transferred to another provider.

To exercise your rights, please contact us using the details above.

8. Data Security

We use appropriate security measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or destruction.

9. External Links

Our website may contain links to third-party websites. This policy does not cover those websites, and we are not responsible for their privacy practices.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website with the effective date. Please check back periodically to stay informed.

11. Contact Us

If you have any questions about this policy or how we handle your personal data, contact us at:

Email: compliance@robertlickley.co.uk

Phone: 01902 880123

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk